Terms and Conditions of Use
Last updated: December 2025
1. Definitions
1.1. Client
The legal entity (company, corporation) or self-employed professional that holds the account and is responsible for payment under this contract.
1.2. Authorized User
Natural person authorized by the Client (employees, technical collaborators) to access and operate the Platform on their behalf.
1.3. API (Application Programming Interface)
Refers to the HTTP web API owned by MATIL, with official technical documentation available at docs.matil.ai, that enables communication between systems for document processing.
1.4. Request
Technical request sent to the API to process a single logical unit of information defined by the selected Structure.
- Attachments: One Request is counted regardless of the number of attached files, images or pages, as long as they represent a single document unit according to the Structure (e.g., multiple images composing an invoice).
- Batches: Multiple distinct document units result in an independent Request for each distinct unit contained in the batch.
1.5. Document Structure
Predefined data extraction schema (e.g., "Electricity Invoice") that determines what information is obtained from the document. Each Structure has a specific consumption rate available in real time at admin.matil.ai.
1.6. Credit
Virtual accounting unit used exclusively within the Platform that quantifies the use of the Service. Parity value: One Credit equals one euro (1 Credit = 1 EUR) except for applicable discounts or promotions. This parity is functional solely for cost calculation purposes and does not convert Credits into legal tender or financial instruments exchangeable outside the Platform.
1.7. Credit Balance
Real-time accounting record of the available value in the account representing the difference between the amounts charged and the value of the service consumed or the adjustments applied.
- Positive balance: Funds available for service consumption
- Negative balance: Liquid and enforceable monetary debt owed to MATIL
1.8. Capacity Reservation
Optional contracting method in which the Client locks in a fixed rate for a determined period in exchange for a minimum consumption commitment, governed by separate Particular Conditions.
1.9. Service
Functionalities offered by MATIL (platform, API and support).
2. Identification and Purpose
These Terms and Conditions govern the access and use of the document processing platform and API (the "Service") owned by MATIL SOLUTIONS, S.L. (Tax ID B22500485, registered at Avenida Primado Reig 82, Door 7, 46010, Valencia, Spain).
B2B Nature: The Service is provided as SaaS (Software as a Service). The Client acknowledges that it is a professional technological infrastructure tool directed exclusively at companies, commercial entities and professionals for integration into business processes. Contracting by "consumers or users" as defined by Royal Decree-Law 1/2007 is expressly prohibited.
Acceptance: By registering, accessing or using the Services, the Client agrees to be legally bound by these terms.
Prevalence: These Terms apply on a supplementary basis to any other agreement. If the Client and MATIL have entered into a particular written contract (such as a Collaboration Agreement or Service Contract), the clauses of such particular contract shall prevail over these Terms in case of discrepancy.
3. Account, Roles and Representation
3.1. Roles
The Service distinguishes two main roles:
- Administrator: Acts on behalf of the Client with the capacity to purchase, top up, subscribe to Capacity Reservations, manage Authorized Users and roles.
- Authorized User: Technical staff that operates the platform under the responsibility of the Client.
3.2. Security
The safekeeping of credentials (API Keys, passwords) is the sole responsibility of the Client. MATIL is not responsible for consumption by third parties who access with valid credentials.
3.3. Representation Warranty
The person acting as Administrator performing acts of economic disposition (adding payment methods, top-ups, accepting Capacity Reservations) represents that they have sufficient authority to bind the Client. A false representation renders such person personally and jointly liable for the obligations incurred.
4. Pricing, Credit System and Payments
4.1. Credit System Operation
The Service operates under a prepaid credit model:
- Top-up: The Client acquires Credits through manual or automatic top-ups paying in Euros. Each Euro paid increases the Client's Credit Balance proportionally (1:1 ratio by default).
- Dynamic consumption: When the Client sends a Request to the API, the system identifies the Structure used.
- Deduction: The corresponding amount is automatically deducted from the Credit Balance: (a) actual API consumption according to the current or agreed rate, and (b) automatic adjustments for non-compliance with minimum consumption in active Capacity Reservations.
- Credit exhaustion: If the Credit Balance is insufficient for a Request, the API rejects the request and the Service stops until a new top-up.
4.2. Rates
The consumption rates applicable to each Structure and the volume scales are published and updated in real time at admin.matil.ai. The Client is solely responsible for checking the rates before consuming. MATIL may update rates with notification on the platform. However, active Capacity Reservations maintain locked rates during their term regardless of general rate increases.
4.3. Non-Refundable
Given the commercial nature of the contract and the immediate availability of the infrastructure, all Credit purchases are firm and final. No returns or refunds are accepted for unused Credits, except in cases of permanent Service interruption attributable to MATIL or mandatory legal provision.
4.4. Taxes
All platform prices exclude Value Added Tax (VAT) and applicable taxes. These are calculated and added during billing or top-up in accordance with the applicable tax regulations and the Client's tax residence.
4.5. Capacity Reservations
The Client may voluntarily subscribe to Capacity Reservations governed by specific Particular Conditions digitally accepted at the time of contracting (the "Purchase Order"), which prevail over these general terms with regard to pricing, duration and renewal.
4.6. Negative Credit Balance Settlement
The Client expressly acknowledges that a negative Credit Balance (< 0) automatically equals a monetary debt of the same exact amount in Euros (e.g., Balance -50.00 equals a debt of 50.00 EUR). To settle the negative Balance, the Client grants MATIL express authorization to automatically charge the resulting monetary amount to any payment method historically used on the platform whose payment tokens are stored with the payment provider (Stripe).
4.7. Automatic Threshold Top-Up
The Client may configure an Automatic Top-Up rule in their control panel to ensure service continuity. Activating this functionality establishes two parameters: (i) minimum Credit threshold and (ii) predefined top-up amount.
Charge Mandate: The activation and saving of this configuration grants MATIL express and permanent authorization so that, when the system detects that the Credit Balance has fallen below the set threshold, it automatically: charges the selected top-up amount to the default or saved payment method, and credits the corresponding Credits immediately.
The Client may cancel or modify this rule at any time. If the automatic charge fails for any reason (insufficient funds, expired card), the system does not top up Credits; the Client is responsible for manual top-up to avoid service interruption in accordance with section 4.1.
5. Commercial Regulations and No Right of Withdrawal
The parties expressly agree that, given the Client's status as a business entity and the nature of the Service, consumer and client protection regulations do not apply, including the right of withdrawal. This contract is commercial and is governed by the Commercial Code and supplementary laws. The activation of Credits or the commencement of API use implies the complete execution of the service and irrevocable acceptance.
6. Use and Restrictions
The following is strictly prohibited:
- Using the Service to process documents with illegal, criminal, offensive content or content that violates third-party rights.
- Attempting to decrypt, decompile or reverse engineer the API or MATIL's algorithms.
- Reselling access to the Service or sharing credentials with unauthorized third parties.
- Carrying out denial-of-service attacks (DDoS) or intentionally overloading the infrastructure.
Suspension: MATIL reserves the right to immediately suspend or cancel the Client's accounts without refund upon detecting any violation of the rules.
Effects on Active Reservations: Suspension or cancellation of the account attributable to the Client (rule violations) does not exempt from the fulfillment of economic obligations under active Capacity Reservation contracts; the early termination and penalty clauses of such Particular Conditions shall apply.
7. Intellectual Property
7.1. MATIL's
The platform, the AI algorithms, the learning models, the technical documentation and the MATIL brand are the exclusive property of MATIL SOLUTIONS, S.L.
7.2. Client's
The Client retains all rights over the uploaded documents (the "Client Data") and the structured results (JSON) obtained.
7.3. Operating License
The Client grants MATIL a worldwide, non-exclusive, non-transferable and royalty-free license to host, copy and process documents exclusively for the provision of the contracted Service, the resolution of technical issues and the traceability of operations.
8. Data Protection and Security
8.1. Data Processor
In the processing of documents containing personal data, MATIL acts as Data Processor in accordance with the GDPR, limiting itself to following the instructions of the Client (Data Controller) for the provision of the service.
8.2. Sub-processors and Location
The Client expressly authorizes data processing on the servers of:
- AWS (Amazon Web Services): London Region, United Kingdom (covered by the EU Adequacy Decision)
- Google Cloud Platform: Europe Region
- OpenAI: Models under Enterprise privacy clauses
8.3. Retention
By default, processed documents and results are retained for twelve (12) months for audit, traceability and technical support purposes. After this period, automatic deletion is carried out.
8.4. No-Training Guarantee
MATIL guarantees that it does not use the personal or confidential data from the Client's documents to train public generative AI models or models shared with other clients.
9. Warranties and Limitation of Liability
9.1. Nature of the Service and Interruptions
MATIL offers the Service "as is" and makes best efforts to keep it active. MATIL is not responsible for Service interruptions, delays, errors or malfunctions caused by circumstances beyond MATIL's control and/or by willful or negligent acts of the Client and/or by force majeure and all events beyond MATIL's control, such as: third-party failures, service operators or companies, failures in access to telecommunications networks, consequences of natural phenomena, power outages, attacks by hackers or third parties specialized in security, provided that MATIL has adopted reasonable security measures in accordance with the state of the art. Regardless of the cause, MATIL assumes no liability for direct or indirect damages, consequential damages or loss of profits.
9.2. AI Accuracy and Data Liability
The Client acknowledges that Artificial Intelligence is not infallible and that the structured, extracted or presented data depends on the quality and legibility of the source document, which MATIL does not correct. Results must always be supervised and expressly accepted by the Client. MATIL does not guarantee 100% accuracy and is not responsible for processing errors that cause economic, tax or administrative losses.
Based on the foregoing, MATIL is not responsible for any damage caused by the use of the software.
9.3. Subsidiary Quantitative Limit
Notwithstanding the general exclusion of liability above, in the event that applicable law does not permit total exclusion, MATIL's total cumulative liability for any claim arising from the contract is strictly limited to the amount paid by the Client in the six (6) months preceding the event giving rise to the claim.
10. Modifications
MATIL may update these Terms at any time. Modifications are notified through the website or by email. Continued use of the Service after the modification implies acceptance thereof. Any modification that adversely affects consolidated economic rights shall not apply to active Capacity Reservations until the automatic renewal date.
11. Applicable Law and Jurisdiction
These terms are governed by and construed in accordance with Spanish law. Given the exclusively professional and business nature of the relationship (B2B), the Parties expressly waive any other jurisdiction that may correspond to them, submitting to the exclusive jurisdiction of the Courts and Tribunals of the city of Valencia (Spain) for the resolution of any dispute.
Contact: For questions about these terms, contact soporte@matil.ai.